Refund Policy
Thank you for shopping at Omni-Mart. We appreciate your trust in us and are committed to providing you with a satisfying shopping experience. Please read this policy carefully to understand your rights and responsibilities regarding refunds.
1. Refund Eligibility
We offer refunds on eligible items within 1 week of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
2. Refund Process
To request a refund, please contact our customer us with your order number and reason for the refund request. Our team will review your request and provide further instructions on returning the item if necessary.
3. Refund Approval
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
4. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or credit card statement. Then contact your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
6. Exchanges
We do not offer exchanges. If you need a different item, size, or color, please return the original item for a refund and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.
8. Policy Updates
We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting to this page.